CANDICE
When one sits down with Candice to discuss her work and how she became the person she is today, it’s hard not to feel that you’re in the presence of greatness. She speaks about her job with a voice filled with joy and pride—the tone of someone who genuinely enjoys what she does. A lifelong lover of content, so much so that she considered herself a couch potato, Candice understands that every piece of content is important and deserves priority. An all-round creative, she has been with MultiChoice for 21 years, bringing a wealth of experience in finance, marketing, scheduling, and even scriptwriting, to name a few, to her current position. One of Candice’s proudest achievements is her work in anti-piracy, an initiative that involved sending content to social media and blacklisting pirated material. She’s passionate about protecting intellectual property, emphasising how piracy is a form of theft that harms the industry. By red- flagging illegal content, she ensures that the hard work of artists and companies is safeguarded, and this is something that she still enjoys doing to this very day.
As consumers of film and television content, we are aware of the people behind our favourite productions and may even know their names, but we aren’t aware of the people who bring said content to our living rooms. Speaking with Candice provides a deeper appreciation for the unsung heroes like her and her team. They meticulously review every piece of content with a fine-tooth comb, solving problems before they reach our screens, leaving very little room for error. It is this that brings Candice to highlight one of their challenges as content processing managers, the problem of late deliveries from production companies, which causes delays. To counter this, content processing managers like Candice must stay on their toes, implementing backup plans to ensure that viewers’ experiences remain seamless. Balancing her role as a mother and wife with her demanding job, Candice takes great pride in her work and the harmony she’s found between her personal and professional life. She credits this balance to having supportive management that allows employees to thrive. “I’ve had fantastic managers throughout my journey who have given me the freedom to grow,” she reflects. This sentiment echoes the experiences of many women at MultiChoice, a few which we have had the opportunity to speak with, where the company culture inspires, supports, and nurtures employee growth. Candice Keiller and her team have seen and engaged with numerous innovations at MultiChoice, some of which remain under wraps for now, but she shares how fascinating it has been to witness their implementation. During our conversation, she mentions the work they’ve done with Showmax, initially designed for South African expats who struggled to access content from home. “As the years progressed,” Candice notes, reflecting on the constantly evolving digital content landscape, “we’ve enhanced and adapted to compete with other streaming channels, and we’ve created magic with the new Showmax.”
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LEWATLE
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