FRANCESCA & MPHO
Francesca, a twenty-eight-year-old professional, describes herself as an ‘introverted extrovert,’ a personality shift she attributes to her current role. With a background in payroll and finance, this new mother found that her position in Benefits and Wellness not only expanded her professional insight but also pushed her beyond the comfort zone where she believed she would simply be dealing with numbers in solitude. Now, she thrives in a role that requires her to interact with people, a task she’s grown to love. When employees face personal challenges or medical conditions, Francesca and her team step in to provide support, offering guidance on the best way forward and assisting with necessary processes. They are part of the care pillar and center of excellence, dedicated to the overall wellness of their colleagues.
Similarly, Mpho, who is an outspoken ball of energy, credits her experience in Human Resources Admin— a role she began during the pandemic—with giving her the perspective and freedom to excel, particularly with her background in Psychology. “I love and care deeply for people,” Mpho begins when asked about the work she does, a sentiment that resonates throughout the interview. Her warm and humorous demeanour makes it easy to feel like you’re in the company of a friend, offering a glimpse into the kind of care and support she provides. This wellness specialist who reminisces about how she started out selling things on the streets and inside trains takes her role as an empath seriously, analysing what drives people and how best to help them. Like Francesca, she is someone who values people and the impressions they leave. This passion for understanding and aiding others motivated her to transition from HR to her current position as a Wellness Specialist, where she sought new challenges and opportunities for growth.
The Human Resources department has many memorable moments and is not without its challenges, and when speaking to them about the initiatives that serve as hallmark moments for them, Francesca highlights the success of her Wellness Activation campaign, which brought in the Discovery team to provide vital health checks and screenings for employees. Mpho, on the other hand, speaks highly of an Employee Assistance Program (EAP) that offers wellness services, including counseling sessions for employees and their families. She shares how she personally benefited from this service, using it to help her son navigate life’s challenges, which, in turn, strengthened their bond.
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